1. INTRODUCTION

Welcome to HygieGreen Kitchen (The DS Hospitality), a premium cloud kitchen initiative under Define Worldwide Communication LLP (Reg. No. ACD 2537). These policies govern the relationship between the company, its customers, and franchise partners.

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2. COMPANY POLICIES (FOOD & OPERATIONS)

2.1 Quality Commitment

• We ensure 100% hygienic and fresh food prepared in a sanitized, FSSAI-compliant kitchen.
• Ingredients are sourced from certified vendors.
• No artificial flavors or prohibited additives are used.

2.2 Food Safety & Hygiene

• Daily sanitation of kitchen and tools is mandatory.
• Staff undergo regular health checks and hygiene training.
• Use of gloves, masks, and hairnets is strictly enforced.

2.3 Packaging & Delivery

• Eco-friendly, spill-proof, and tamper-evident packaging is used.
• Delivery personnel are trained for safe and contactless delivery.
• Delivery time typically ranges between 30–60 minutes, subject to location and weather.

2.4 Refunds, Replacements & Complaints

• Complaints must be lodged within 24 hours of food delivery.
• Refunds or replacements are considered only for:
• Spoiled food
• Wrong delivery
• Unhygienic packaging
• Refund process takes 7–10 business days after investigation.

2.5 Customer Data Privacy

• All personal data collected (name, contact info, addresses) are securely stored.
• We do not share or sell customer data to any third party.